Frequently Asked Questions

We’re based in Kent and cover the surrounding areas, including most of London. We regularly work in places like Maidstone, Canterbury, Ashford, Dartford, and South East London. If you're unsure whether we cover your location, just get in touch and we’ll be happy to let you know.

A rough quote may be possible over the phone, but we prefer to visit in person to provide an accurate price and to discuss your needs and expectations.

We prefer payment by bank transfer (BACs), but on-site we accept all major credit/debit cards and cash. We don’t take payments over the phone.

Yes — all supplied parts come with a 1-year warranty (plus any manufacturer warranties), and our workmanship is backed by a 10-year NAPIT guarantee.

An EICR (Electrical Installation Condition Report) is a thorough inspection of your home’s electrical system. A certified electrician will check the wiring, fuse board, and other electrical components to ensure safety and legal compliance. If any issues are found, the report will categorize them as C1 (danger), C2 (potential danger), or C3 (improvement needed). If everything’s safe, you’ll receive an EICR certificate confirming your system’s up-to-date status.